You are here

MySQL and MariaDB support subscription

Will you be at a loss having a MySQL or MariaDB database problem? Will you need urgently help from experienced FromDual staff when your production MySQL or MariaDB database stops working? Or do you need a third party opinion for one of your MySQL or MariaDB solutions?

FromDual offers you vendor independent database support for MySQL (community and enterprise edition), MariaDB (community and enterprise edition) and Percona Server for all versions starting with 4.0.

How we provide support?

Our FromDual support engineers assist you actively fixing your MySQL or MariaDB database problems. The following media are used in a support case:

Use of FromDual tools and monitoring is included

All FromDual support customers are additionally eligible to use the following FromDual tools for the scubscribed instances:

as well as to benefit from our Monitoring as a Service (MaaS) and our packet repositories.

Supported set-ups

The following set-ups are supported:


The following FromDual support subscriptions for MySQL and MariaDB are available:

Support Developer Business Hour Round the the Clock
DEVS BHS RtCS
Times 5 x 9
Mon - Fri,
08:00 - 17:00 CET
5 x 9
Mon - Fri,
08:00 - 17:00 CET
7 x 24
Mon - Sun,
00:00 - 24:00 CET
Initial response time 2 d 4 h 2 h
MySQL Ok-icon.png Ok-icon.png Ok-icon.png
MariaDB Ok-icon.png Ok-icon.png Ok-icon.png
Percona Server Ok-icon.png Ok-icon.png Ok-icon.png
MyEnv Ok-icon.png Ok-icon.png
Performance Monitor (mpm) Ok-icon.png Ok-icon.png
MaaS Ok-icon.png Ok-icon.png
Backup Manager Ok-icon.png Ok-icon.png
Ops Center Ok-icon.png Ok-icon.png
1st and 2nd Level Ok-icon.png Ok-icon.png Ok-icon.png
3rd Level Ok-icon.png

More about MySQL and MariaDB FromDual support subscription offerings.